At The Pink House Crafts, we are committed to protecting the privacy and security of our customers and site visitors. This policy explains how we collect, use, and protect your personal data when you browse our shop, purchase our handmade goods, or interact with our website.
1. Who We Are
The Pink House Crafts is the “Data Controller” of your personal information. We are based in Ruthin, Wales.
- Contact Email: [email protected]
- Website: thepinkhousecrafts.uk
2. The Data We Collect and Why
We only collect information that is necessary to provide you with our products and services.
- Order & Contact Information: When you buy from us, we collect your name, billing address, shipping address, email address, and phone number. We use this to fulfil your order and contact you if there’s a problem with your delivery (Basis: Contract).
- Browsing Data: While you visit our site, we track products you’ve viewed (to show you recently viewed items) and your IP address/browser type (to estimate taxes and shipping) (Basis: Legitimate Interests).
- Account Information: If you create an account, we store your name, address, and email, which will be used to populate the checkout for future orders.
- Marketing: If you choose to sign up for our newsletter, we collect your email address to send you updates (Basis: Consent).
3. Cookies and WooCommerce
As a WordPress and WooCommerce site, we use cookies to ensure the shop functions correctly.
- Essential Shop Cookies: We use cookies to keep track of basket contents and your session while you browse our shop. These include
woocommerce_cart_hash,woocommerce_items_in_cart, andwp_woocommerce_session_. No personal info is stored in these. - Comment Cookies: If you leave a comment on our blog, you may opt-in to saving your name and email in cookies for your convenience. These last for one year.
- Analytics: We may use cookies to understand how visitors move around our site so we can improve the experience.
4. Who Has Access to Your Data
We do not sell your data. Only people within our business who need to see your data to do their jobs (like fulfilling an order) have access. We also share data with trusted third parties:
- Payment Providers: We use SumUp to process payments. We do not store your credit card details on our servers.
- Delivery Services: We share your name and address with delivery services, such as Royal Mail or Evri, to deliver your parcels.
- Website Platform: Our site is self-hosted using WordPress and WooCommerce.
5. How Long We Keep Your Data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
- Tax Records: For UK tax purposes, we are required by HMRC to keep basic information about our customers (including Contact, Identity, and Transaction Data) for 6 years after they cease being customers.
6. Your Legal Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request that we correct any inaccuracies.
- Request that we delete your data (the “right to be forgotten”).
- Withdraw consent for marketing at any time.
7. How to Contact Us or Complain
If you have any questions about this policy, please email us at [email protected].
If you are unhappy with how we use your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).